Delivery Information

Delivery Information

Within Australia Delivery (1 - 7 working days) [Australian Post/CouriersPlease/Fastway]

To ensure that you receive your order as quickly as possible, we will use the following express service.

 

Processing and Dispatching your Order

All orders will be processed within 3 business days of receipt of payment. If we are unable to fill any part of your order, the item will be deleted from your order. We do not back-order. If an item is out of stock and you would like us to advise you when it is back in stock please contact us to arrange this option. Orders are generally sent within 3 business days of receiving order. We will not be held responsible for packages that are lost or stolen as all orders are sent via Express Post.

Processing and dispatch times are not a guarantee, but are a good indicator of when you can expect your order to be processed, and then ultimately, dispatched from our warehouse. During busier seasons (i.e. Christmas) dispatch of orders is more likely to be the next day.

 

Payment

Credit Card Payments - Visa, MasterCard, American Express

PayPal is available

We also accept EFT or bank transfer and account details are supplied at checkout.

Personal or Business cheques are acceptable but your order will not be shipped until cheque proceeds are cleared. Cheques are to be made payable Savage Lingerie. The address is:

Savagelingerie.com

145 Victoria Ave

Chatswood NSW 2067

 

Postage:

Prices quoted are for Fastway, Courier Please, Registered Post and Australia Post - Express Post Satchels up to 3kg in weight. If an order weighs more than 3kg (determined after processing) you will be contacted via email or phone with a quote for extra postage costs.

 

GST & Currency:

All prices are in Australian Dollars and include Goods and Services Tax (GST)

 

Product Quality:

All products are checked individually before being sent. Occasionally slight discrepancies could occur being the image displayed of the product, in these cases, the discrepancies are beyond the control of Savage Lingerie.

All scanned images are accurate as possible. Due to image capture, loading onto the website and the computer’s monitor, the colour of products may not reflect the exact colour of the image in limited cases.

 

Returns

What if it you change your mind, it doesn't fit or the product is faulty? Don't worry!  We have a no hassle money back guarantee when it comes to customer satisfaction on products purchased from Savage Lingerie.

 

Please note however, that undergarments such as g-strings (ladies and mens) cannot be returned due to hygenic reasons.

 

We only accept returns that:

The product or products have not been worn (except for sizing purposes)

The Lingerie or costume has not been damaged soiled or washed

The Lingerie or costume has not been altered or changed

The Lingerie or costume is returned with the original reciept that has been supplied to you

The Lingerie or costume is in the original packaging provided, any damaged to the package will  not be accepted eg torn or ripped

All the accessories provided with lingerie or costumes returned in original condition with packaging

 

If you are not happy with your purchase - at any time, just return it for an exchange or full refund Savage Lingerie will gladly exchange or refund your purchase.*

 

*Items on sale cannot be returned or exchanged

 

How to return

You can return any items you are not satisfied at savagelingerie.com.

 

To return items to savagelingerie.com, simply complete the relevant sections of the returns/exchange form and post it to us, along with the item(s) you are returning, and your original receipt. Be sure to indicate if you would prefer to receive a refund or make an exchange for another size, colour or item.

Please send returns to:

Savage Lingerie

145 Victoria Ave

Chatswood NSW 2067

 

How much will be credited or refunded

Refunds are issued in the same tender as the original purchase. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card.

 

Shipping and handling fees are not refundable, unless the items returned are damaged, in which case we will refund up to $9.50 in delivery fees to post the damaged items back to us.